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Vehicle Service Contract
- Vehicle Service Contracts
- VSC High Mileage
- Ultra Luxury VSC
To learn more about our VSCs, please:
- EverKey: Key Fob
- Roadside Assistance
- Theft Protection
- Tire & Wheel
To learn more about our VSCs, please:
Evercare Is America’s No. 1 Automotive Coverage Provider
Evercare has audited all of our competitors’ coverage, making sure we meet or exceed industry expectations. We stand behind every product we sell, advocate for our customers, and strive to provide an excellent customer experience every step of the way.
EverKey Maintenance and Tire Bundle
Keep up with routine maintenance as well as the inconvenience of tire repairs or replacements with EverKey Maintenance and Tire Bundle.
Check out our coverage plans to see which one fits your needs:
This offers exclusionary coverage. If you choose this plan, we can fix any part of your vehicle that experiences an issue during the contract term, except for safety and tech. It also comes with ancillary benefits such as emergency roadside and towing service, rental car or alternative transportation reimbursement, trip interruption reimbursement, and promotional rewards and discounts.
With this plan, we cover the gasoline engines, diesel engines, engine cooling, standard and automatic transmissions, front- and rear-wheel drive, air conditioning, onboard modules, steering, suspension, brakes, electrical, hybrid or plug-in electric, entertainment or navigation, and chassis. It has the same ancillary benefits as the Platinum coverage.
The Silver coverage plan only covers gasoline and diesel engines, engine cooling, standard and automatic transmissions, front- and rear-wheel drive, and air conditioning. It offers the same ancillary benefits as the Platinum and Gold coverage.
Base High Mileage
We also provide coverage for cars with over 80,000 miles traveled at the time of purchase. With this plan, our team can take care of the following: gasoline engines, diesel engines, engine cooling, standard and automatic transmissions, front- and rear-wheel drive, air conditioning, and electrical features. You can enjoy the same ancillary benefits as the other coverage plans.
This option offers more coverage for cars that have mileage of more than 80,000 at the time of purchase. If you choose this plan, we can take care of most features in your car except for safety and tech. You’ll also receive the same ancillary benefits included in other plans.
Safety & Tech
We offer insurance coverage solely for your car’s safety and technology features. This plan also includes the usual ancillary benefits such as emergency roadside and towing service, rental car or alternative transportation reimbursement, trip interruption reimbursement, and promotional rewards and discounts.
Frequently Asked Questions
Can I get another copy of my contract?
What is covered under my plan?
We have a variety of different auto protection plans available. Please refer to your contract. A copy is mailed to the address on the account, you will also find this information in your confirmation email and using the COVI app to determine your level of coverage.
When can I use my policy?
Can I transfer this policy to my new car?
The easiest thing to do if you get a new vehicle is to call Customer Service at 1-888-657-6481 and we can help you set up coverage on your new vehicle and stop coverage on your old vehicle.
What repair facility do I have to use?
You can take it to a dealership or your local ASE Certified repair shop within the United States or Canada. All claims are paid directly over the phone with a corporate credit card.
How does Towing/ Roadside Assistance work?
If you need Towing or Roadside Assistance, please contact the Roadside Assistance phone number on your contract. This is also easily found on the COVI app.
What kinds of replacement parts will you put on my vehicle?
Do replacement parts come with a warranty?
Most car repairs will get at least a 12 month and 12k mile warranty. Some repairs will get a longer standalone warranty.
How do I stop my coverage?
If for any reason you need to change or discontinue your vehicle protection plan, please call Customer Service at 1-855-636-3514.
What's my refund?
Please call our Customer Service Team at 1-855-636-3514 and we will be happy to go over potential refund information with you.
Can I pay more than one payment?
Yes, please call Payment Processing at 1-888-407-6177 and we can help you apply multiple payments to your account.
How can I update my method of payment?
Please call Payment Processing at 1-888-407-6177 and we will be happy to help you out with that.
Can my Due Date be changed?
Yes, your due date can be changed if you are current on payments. Please contact Payment Processing at 1-888-407-6177 and they will help you.
Can I skip a payment?
No, most contracts do not allow for a skipped payment. This is because we want to make sure your coverage is Active in the event you have a breakdown.
Do I have to be on automatic monthly payments?
Contracts are set up on automatic monthly payments to ensure coverage is Active in the event you have a breakdown.
I can’t make my payment, does that mean my account is cancelled?
How do I file a claim?
Call 1-888-657-6481 or file a claim in the COVI app.
If I file a claim, will my premium increase?
What happens after I file a claim?
The shop will be in contact with the claims department, determine if the repair is a covered component, and contact you to move forward.
How do I check the status of my claim?
When should I file a claim?
As soon as your vehicle breaks down, please call the Claims or Roadside Assistance number on your contract. Your claims representative will determine the cause of failure and if it is a covered component, it will be taken care of for you!
How do I know if my claim will be covered?
Refer to your contract’s coverage section to find a list of covered components listed under your contract. See contract for more details.
How does the deductible work?
Once the repair is completed, you pay your deductible directly to the repair facility. The deductible is paid per visit, not per item. So no matter how many issues the vehicle has at one time, you pay just one deductible for the visit.
What if I need a rental vehicle while mine is being repaired?
In the event your vehicle is kept overnight for a covered repair, you are eligible for a rental car or alternative transportation reimbursement, of $50 per day up to 5 days. Alternative transportation includes a taxi, car service, rideshare (such as Uber and Lyft), train, or bus.
Do I pay for rental up front?
It depends. Dealerships may have rentals available, and you may not have to pay up front. If you need to go through a local rental agency, then you most likely would pay for the rental up front and get reimbursed once the repair is completed.
What if I break down after hours or away from home?
How does repair payment work?
Once the work has been completed, claims will pay the repair facility directly over the phone with a credit card. You will be responsible for your deductible, plus any non-covered charges.
How do we determine if a claim is paid?
First, make sure the part is listed in your coverage plan. The mechanic will find the cause of the failure and contact claims to determine whether it will be a covered repair or not.
What responsibilities do I have to keep the coverage active?
You need to keep up with your manufacturer’s maintenance schedule and keep receipts for all scheduled maintenance. Do not misuse, neglect, or modify your vehicle during the contract term.
What's the difference between a "service contract" and an "extended warranty"?
How is an Evercare Protection contract different from my auto insurance policy?
Do you sell service contracts for vehicle manufacturers or dealers?
No, we are not affiliated in any way with the extended warranties that manufacturers and dealers sell. Instead, we offer service contracts through our partnerships with established suppliers. These contracts offer protection for almost all vehicle makes and models, and repair work can still be done by your local dealership or repair facility.
Why do you need so much information from me when I request a quote online?
We ask for the make, model, mileage and age of your vehicle in order to recommend the best possible protection. Since rules vary from state to state, we need to know where you live, and how to reach you there.
Why do I need a vehicle service contract? I’ve worked on my own car for years.
How is an Evercare Protection service contract different than the vehicle warranty my dealer sold me?
Vehicle warranties sold by dealers and manufacturers cover repairs on your car up to a certain age or mileage criteria. An Evercare Protection service contract is designed to pick up where your existing warranty drops off, or to fill any gaps in coverage. This gives you the peace of mind that you’ve got continuous protection against costly auto repairs.
How do I figure out which vehicle service contract is right for me?
Is my vehicle guaranteed to be covered by Evercare Protection?
Is my vehicle service contract transferable?
Most of the contracts are transferable if you sell your vehicle to another person. Contact one of our representatives toll free at 1-888-657-6481 to discuss the specific terms of your contract.
If my vehicle is used/pre-owned, do I qualify for coverage?
Can I put more than one vehicle on the same service contract?
No. Because each vehicle is different in terms of its mileage, age, overall condition, and repair history, each contract we create is vehicle specific. This ensures that each of your vehicles receives the right level of protection.
What and where is my VIN?
Your VIN is your vehicle identification number. The most common VINs contain 17 characters. Ex: 1XTG1234FT123D564. Some common places to locate your VIN: On the driver’s side dash viewable from the windshield, the front of the engine block by raising the hood and looking at the front of the engine, in the driver’s door jam or your vehicles collision insurance card.
What and where is my current odometer?
Your current odometer is a recording of the current (today) measured distance your vehicle has traveled. In other words, your current vehicle mileage. Your odometer can be located inside the vehicle on the driver’s side dash usually below the speedometer. Some vehicles may require that the engine is on in order to show the odometer reading.
Vehicle Modification Questions
Will you cover my vehicle if it has a special title such as salvaged, branded, or if the vehicle has been deemed a total loss?
No. We cannot provide coverage for vehicles with salvaged/branded titles.
I use my vehicle for commercial purposes, can you cover it?
No. We do not have plans for commercial vehicles.
I pull a trailer; can you still cover my vehicle?
Can I get coverage for my truck if it has a snowplow?
No, we are not able to cover vehicles that were ever equipped for a snowplow.
Can I get coverage if I use my vehicle for Uber/Lyft/Rideshare?
Yes, we provide coverage for vehicles that are used for Uber/Lyft/Rideshare. *We cannot provide coverage for taxis.
What about Uber Eats, Grub hub, Door Dash or like pizza delivery?
Yes, we can provide coverage for your vehicle.
I have a lift kit on my truck, can I get coverage?
Yes, if it’s 2.5 inches or less, we can protect it.
Can I put bigger tires or wheels on my vehicle/truck?
Yes. If the vehicle’s new tires are within 2 inches of the original factory tires.
Can I make performance enhancements on my vehicle?
No. We cannot cover vehicles with performance enhancements. Performance enhancements will void the coverage.
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