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Automobile Products

Chevrolet Pick-up Truck

Vehicle Service Contract

  • Vehicle Service Contracts
  • VSC High Mileage
  • Ultra Luxury VSC
  • Powertrain

To learn more about our VSCs, please:

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  • EverKey: Key Fob
  • Roadside Assistance
  • Theft Protection
  • Tire & Wheel

To learn more about our VSCs, please:

Evercare Is America’s No. 1 Automotive Coverage Provider

Evercare has audited all of our competitors’ coverage, making sure we meet or exceed industry expectations. We stand behind every product we sell, advocate for our customers, and strive to provide an excellent customer experience every step of the way.

EverKey Maintenance and Tire Bundle

Keep up with routine maintenance as well as the inconvenience of tire repairs or replacements with EverKey Maintenance and Tire Bundle.

Coverage Plans

Check out our coverage plans to see which one fits your needs:


This offers exclusionary coverage. If you choose this plan, we can fix any part of your vehicle that experiences an issue during the contract term, except for safety and tech. It also comes with ancillary benefits such as emergency roadside and towing service, rental car or alternative transportation reimbursement, trip interruption reimbursement, and promotional rewards and discounts.


With this plan, we cover the gasoline engines, diesel engines, engine cooling, standard and automatic transmissions, front- and rear-wheel drive, air conditioning, onboard modules, steering, suspension, brakes, electrical, hybrid or plug-in electric, entertainment or navigation, and chassis. It has the same ancillary benefits as the Platinum coverage.


The Silver coverage plan only covers gasoline and diesel engines, engine cooling, standard and automatic transmissions, front- and rear-wheel drive, and air conditioning. It offers the same ancillary benefits as the Platinum and Gold coverage.

Base High Mileage

We also provide coverage for cars with over 80,000 miles traveled at the time of purchase. With this plan, our team can take care of the following: gasoline engines, diesel engines, engine cooling, standard and automatic transmissions, front- and rear-wheel drive, air conditioning, and electrical features. You can enjoy the same ancillary benefits as the other coverage plans.

High Mileage

This option offers more coverage for cars that have mileage of more than 80,000 at the time of purchase. If you choose this plan, we can take care of most features in your car except for safety and tech. You’ll also receive the same ancillary benefits included in other plans.

Safety & Tech

We offer insurance coverage solely for your car’s safety and technology features. This plan also includes the usual ancillary benefits such as emergency roadside and towing service, rental car or alternative transportation reimbursement, trip interruption reimbursement, and promotional rewards and discounts.

Frequently Asked Questions

Can I get another copy of my contract?
Yes. Please download the COVI app, put your information in, and you will see options to “Download your contract.” You can also call Customer Service at 1-888-657-6481 to obtain a copy of your contract.
What is covered under my plan?

We have a variety of different auto protection plans available. Please refer to your contract. A copy is mailed to the address on the account, you will also find this information in your confirmation email and using the COVI app to determine your level of coverage.

When can I use my service agreement?

Your coverage is active immediately after your 30 Day and 1,000 miles waiting period.

Can I transfer this service agreement to my new car?

The easiest thing to do if you get a new vehicle is to call Customer Service at 1-888-657-6481 and we can help you set up coverage on your new vehicle and stop coverage on your old vehicle.

What repair facility do I have to use?

You can take it to a dealership or your local ASE Certified repair shop within the United States or Canada. All claims are paid directly over the phone with a corporate credit card.

How does Towing/ Roadside Assistance work?

If you need Towing or Roadside Assistance, please contact the Roadside Assistance phone number on your contract. This is also easily found on the COVI app.

What kinds of replacement parts will you put on my vehicle?
OEM replacement parts are used and may include new, used or remanufactured parts. Any remanufactured or used part will have LESS miles on it than the part that is being replaced and will be of like/kind and quality.
Do replacement parts come with a warranty?

Most car repairs will get at least a 12 month and 12k mile warranty. Some repairs will get a longer standalone warranty.

How do I stop my coverage?

If for any reason you need to change or discontinue your vehicle protection plan, please call Customer Service at 1-855-636-3514.

What's my refund?

Please call our Customer Service Team at 1-855-636-3514 and we will be happy to go over potential refund information with you.

Billing Questions

Can I pay more than one payment?

Yes, please call Payment Processing at 1-888-407-6177 and we can help you apply multiple payments to your account.

How can I update my method of payment?

Please call Payment Processing at 1-888-407-6177 and we will be happy to help you out with that.

Can my Due Date be changed?

Yes, your due date can be changed if you are current on payments. Please contact Payment Processing at 1-888-407-6177 and they will help you.

Can I skip a payment?

No, most contracts do not allow for a skipped payment. This is because we want to make sure your coverage is Active in the event you have a breakdown.

Do I have to be on automatic monthly payments?

Contracts are set up on automatic monthly payments to ensure coverage is Active in the event you have a breakdown.

I can’t make my payment, does that mean my account is cancelled?
No, your account does not cancel right away. Please contact our Payment Processing Dept at 1-888-407-6177 to make a payment arrangement. As a reminder no claims can be paid if your account is past due, and you only have a limited amount of time to make a payment.

Claims Questions

How do I file a claim?

Call 1-888-657-6481 or file a claim in the COVI app.

If I file a claim, will my premium increase?
No! No matter how many claims you file, your rate will never increase!
What happens after I file a claim?

The shop will be in contact with the claims department, determine if the repair is a covered component, and contact you to move forward.

How do I check the status of my claim?
You can contact claims directly at 1-888-657-6481 or check claims status in the COVI app.
When should I file a claim?

As soon as your vehicle breaks down, please call the Claims or Roadside Assistance number on your contract. Your claims representative will determine the cause of failure and if it is a covered component, it will be taken care of for you!

How do I know if my claim will be covered?

Refer to your contract’s coverage section to find a list of covered components listed under your contract. See contract for more details.

How does the deductible work?

Once the repair is completed, you pay your deductible directly to the repair facility. The deductible is paid per visit, not per item. So no matter how many issues the vehicle has at one time, you pay just one deductible for the visit.

What if I need a rental vehicle while mine is being repaired?

In the event your vehicle is kept overnight for a covered repair, you are eligible for a rental car or alternative transportation reimbursement, of $50 per day up to 5 days. Alternative transportation includes a taxi, car service, rideshare (such as Uber and Lyft), train, or bus.

Do I pay for rental up front?

It depends. Dealerships may have rentals available, and you may not have to pay up front. If you need to go through a local rental agency, then you most likely would pay for the rental up front and get reimbursed once the repair is completed.

What if I break down after hours or away from home?
Simply call the roadside assistance number to arrange a tow truck to take you to a local repair facility. Contact the shop in the morning to start the claim. Most of the coverages also provide Trip Interruption. If your vehicle breaks down 100 miles or more away from home and needs to be left at a repair facility overnight, your hotel and restaurant expenses may be reimbursed to you $150 up to $450 per occurrence.
How does repair payment work?

Once the work has been completed, claims will pay the repair facility directly over the phone with a credit card. You will be responsible for your deductible, plus any non-covered charges.

How do we determine if a claim is paid?

First, make sure the part is listed in your coverage plan. The mechanic will find the cause of the failure and contact claims to determine whether it will be a covered repair or not.

What responsibilities do I have to keep the coverage active?

You need to keep up with your manufacturer’s maintenance schedule and keep receipts for all scheduled maintenance. Do not misuse, neglect, or modify your vehicle during the contract term.

*Please see contract for Claims and Benefits eligibility

General Questions

What's the difference between a "service contract" and an "extended warranty"?
An “extended warranty” is an extension of your manufacturer’s warranty. Evercare Protection is not connected to vehicle manufacturers or dealers in any way. Instead, a Evercare Protection vehicle service contract is designed to pick up where your existing warranty drops off, or to fill any gaps in coverage.
How is an Evercare Protection contract different from my auto insurance service agreement?

Typically, auto insurance covers only collision or accidental damage to your vehicle—such as a car crash, fire, or vandalism. An Evercare Protection service contract covers the mechanical parts of your vehicle. Most auto insurance policies do not cover mechanical breakdowns, unless they are the direct result of an auto accident. With an Evercare Protection service contract, your engine, transmission, and other vital car parts are protected anytime they break down or malfunction.

Do you sell service contracts for vehicle manufacturers or dealers?

No, we are not affiliated in any way with the extended warranties that manufacturers and dealers sell. Instead, we offer service contracts through our partnerships with established suppliers. These contracts offer protection for almost all vehicle makes and models, and repair work can still be done by your local dealership or repair facility.

Why do you need so much information from me when I request a quote online?

We ask for the make, model, mileage and age of your vehicle in order to recommend the best possible protection. Since rules vary from state to state, we need to know where you live, and how to reach you there.

Why do I need a vehicle service contract? I’ve worked on my own car for years.
As vehicle technology becomes increasingly complex, it becomes more challenging—and potentially problematic—for even the most experienced do-it-yourselfers to fix their own vehicles. Even seemingly simple auto repairs now require computerized diagnostics, specially trained technicians, and sophisticated equipment only found in specialized repair facilities.
How is an Evercare Protection service contract different than the vehicle warranty my dealer sold me?

Vehicle warranties sold by dealers and manufacturers cover repairs on your car up to a certain age or mileage criteria. An Evercare Protection service contract is designed to pick up where your existing warranty drops off, or to fill any gaps in coverage. This gives you the peace of mind that you’ve got continuous protection against costly auto repairs.

How do I figure out which vehicle service contract is right for me?
When choosing a plan, no matter its level of coverage, make sure it offers a cancellation option, monthly payment plan, free towing and rental cars. Evercare Protection backs each of its contracts with these services and offerings; many other warranties and service contracts don’t offer this level of customer satisfaction. When choosing your level of protection, make sure to take a close look at what each contract covers. If you choose only the most basic, least expensive coverage, you could still be left paying for costly repairs. Evercare Protection contracts have been designed to fit a wide range of coverage needs and budgets and can be further customized to meet your unique needs. Plus, every contract we offer will cover your vehicle’s most vital parts. View our sample contracts.

Coverage Questions

Is my vehicle guaranteed to be covered by Evercare Protection?
An Evercare Protection representative will review your information and will contact you as soon as possible, provided you have already submitted a request online. You can also call us toll free at 1-888-657-6481 to find out more information. We provide services for both new and used vehicles, so there is a good chance your vehicle will qualify for coverage.
Is my vehicle service contract transferable?

Most of the contracts are transferable if you sell your vehicle to another person. Contact one of our representatives toll free at 1-888-657-6481 to discuss the specific terms of your contract.

If my vehicle is used/pre-owned, do I qualify for coverage?
Yes, we accept used/pre-owned vehicles as well as new.
Can I put more than one vehicle on the same service contract?

No. Because each vehicle is different in terms of its mileage, age, overall condition, and repair history, each contract we create is vehicle specific. This ensures that each of your vehicles receives the right level of protection.

Vehicle Questions

What and where is my VIN?

Your VIN is your vehicle identification number. The most common VINs contain 17 characters. Ex: 1XTG1234FT123D564. Some common places to locate your VIN: On the driver’s side dash viewable from the windshield, the front of the engine block by raising the hood and looking at the front of the engine, in the driver’s door jam or your vehicles collision insurance card.

What and where is my current odometer?

Your current odometer is a recording of the current (today) measured distance your vehicle has traveled. In other words, your current vehicle mileage. Your odometer can be located inside the vehicle on the driver’s side dash usually below the speedometer. Some vehicles may require that the engine is on in order to show the odometer reading.

Vehicle Modification Questions

Will you cover my vehicle if it has a special title such as salvaged, branded, or if the vehicle has been deemed a total loss?

No. We cannot provide coverage for vehicles with salvaged/branded titles.

I use my vehicle for commercial purposes, can you cover it?

No. We do not have plans for commercial vehicles.

I pull a trailer; can you still cover my vehicle?
Yes, if it’s within specs for the towing/hauling capability. With the exclusion of 5th wheel/gooseneck trailers are not approved. Trailer itself is not covered.
Can I get coverage for my truck if it has a snowplow?

No, we are not able to cover vehicles that were ever equipped for a snowplow.

Can I get coverage if I use my vehicle for Uber/Lyft/Rideshare?

Yes, we provide coverage for vehicles that are used for Uber/Lyft/Rideshare. *We cannot provide coverage for taxis.

What about Uber Eats, Grub hub, Door Dash or like pizza delivery?

Yes, we can provide coverage for your vehicle.

I have a lift kit on my truck, can I get coverage?

Yes, if it’s 2.5 inches or less, we can protect it.

Can I put bigger tires or wheels on my vehicle/truck?

Yes. If the vehicle’s new tires are within 2 inches of the original factory tires.

Can I make performance enhancements on my vehicle?

No. We cannot cover vehicles with performance enhancements. Performance enhancements will void the coverage.