Automobile Products

We have a variety of different auto protection plans available. Please refer to your contract. A copy is mailed to the address on the account, you will also find this information in your confirmation email and using the COVI app to determine your level of coverage.

Your coverage is active immediately after your 30 Day and 1,000 miles waiting period.

The easiest thing to do if you get a new vehicle is to call Customer Service at 1-888-657-6481 and we can help you set up coverage on your new vehicle and stop coverage on your old vehicle.

You can take it to a dealership or your local ASE Certified repair shop within the United States or Canada. All claims are paid directly over the phone with a corporate credit card.

If you need Towing or Roadside Assistance, please contact the Roadside Assistance phone number on your contract. This is also easily found on the COVI app.

Most car repairs will get at least a 12 month and 12k mile warranty. Some repairs will get a longer standalone warranty.

If for any reason you need to change or discontinue your vehicle protection plan, please call Customer Service at 1-855-636-3514.

Please call our Customer Service Team at 1-855-636-3514 and we will be happy to go over potential refund information with you.

Please call Payment Processing at 1-888-407-6177 and we will be happy to help you out with that.

Yes, your due date can be changed if you are current on payments. Please contact Payment Processing at 1-888-407-6177 and they will help you.

No, most contracts do not allow for a skipped payment. This is because we want to make sure your coverage is Active in the event you have a breakdown.

Contracts are set up on automatic monthly payments to ensure coverage is Active in the event you have a breakdown.

The shop will be in contact with the claims department, determine if the repair is a covered component, and contact you to move forward.

As soon as your vehicle breaks down, please call the Claims or Roadside Assistance number on your contract. Your claims representative will determine the cause of failure and if it is a covered component, it will be taken care of for you!

Refer to your contract’s coverage section to find a list of covered components listed under your contract. See contract for more details.

Once the repair is completed, you pay your deductible directly to the repair facility. The deductible is paid per visit, not per item. So no matter how many issues the vehicle has at one time, you pay just one deductible for the visit.

In the event your vehicle is kept overnight for a covered repair, you are eligible for a rental car or alternative transportation reimbursement, of $50 per day up to 5 days. Alternative transportation includes a taxi, car service, rideshare (such as Uber and Lyft), train, or bus.

It depends. Dealerships may have rentals available, and you may not have to pay up front. If you need to go through a local rental agency, then you most likely would pay for the rental up front and get reimbursed once the repair is completed.

Once the work has been completed, claims will pay the repair facility directly over the phone with a credit card. You will be responsible for your deductible, plus any non-covered charges.

First, make sure the part is listed in your coverage plan. The mechanic will find the cause of the failure and contact claims to determine whether it will be a covered repair or not.

You need to keep up with your manufacturer’s maintenance schedule and keep receipts for all scheduled maintenance. Do not misuse, neglect, or modify your vehicle during the contract term.

Typically, auto insurance covers only collision or accidental damage to your vehicle—such as a car crash, fire, or vandalism. An Evercare Protection service contract covers the mechanical parts of your vehicle. Most auto insurance policies do not cover mechanical breakdowns, unless they are the direct result of an auto accident. With an Evercare Protection service contract, your engine, transmission, and other vital car parts are protected anytime they break down or malfunction.

No, we are not affiliated in any way with the extended warranties that manufacturers and dealers sell. Instead, we offer service contracts through our partnerships with established suppliers. These contracts offer protection for almost all vehicle makes and models, and repair work can still be done by your local dealership or repair facility.

We ask for the make, model, mileage and age of your vehicle in order to recommend the best possible protection. Since rules vary from state to state, we need to know where you live, and how to reach you there.

Vehicle warranties sold by dealers and manufacturers cover repairs on your car up to a certain age or mileage criteria. An Evercare Protection service contract is designed to pick up where your existing warranty drops off, or to fill any gaps in coverage. This gives you the peace of mind that you’ve got continuous protection against costly auto repairs.

Most of the contracts are transferable if you sell your vehicle to another person. Contact one of our representatives toll free at 1-888-657-6481 to discuss the specific terms of your contract.

No. Because each vehicle is different in terms of its mileage, age, overall condition, and repair history, each contract we create is vehicle specific. This ensures that each of your vehicles receives the right level of protection.

Your current odometer is a recording of the current (today) measured distance your vehicle has traveled. In other words, your current vehicle mileage. Your odometer can be located inside the vehicle on the driver’s side dash usually below the speedometer. Some vehicles may require that the engine is on in order to show the odometer reading.

No. We do not have plans for commercial vehicles.

No, we are not able to cover vehicles that were ever equipped for a snowplow.

Yes, we provide coverage for vehicles that are used for Uber/Lyft/Rideshare. *We cannot provide coverage for taxis.

Yes, we can provide coverage for your vehicle.

Yes, if it’s 2.5 inches or less, we can protect it.

Yes. If the vehicle’s new tires are within 2 inches of the original factory tires.

No. We cannot cover vehicles with performance enhancements. Performance enhancements will void the coverage.